Grievance Redressal

How to Raise a Grievance

Customers who are not satisfied or have a grievance about the products or services provided by the Company can address their complaint to the contacts below. We're here Monday to Saturday, 9 AM – 6 PM.

The grievance redressal mechanism within the organisation will be explained to every Client so that any dispute can be resolved fairly and without delay. Once a complaint is received, it is acknowledged, logged and assigned to the team best placed to act on it, and the Client is kept informed of the progress until the matter is closed. The mechanism is designed so that all disputes arising out of the decisions of our functionaries are heard and disposed of at least at the next higher level — no concern is left to be settled solely by the person whose decision is being questioned.

If the applicant or Client is not satisfied with the response received, or does not hear from the Company within the committed timeline, an escalated complaint-handling mechanism is available. The Client may take the issue to the Compliance Officer of the Company at the address below, and, should it remain unresolved, escalate it further to the Head of Customer Care and then to the CEO, in the order set out in the escalation contacts. As a final recourse, a complaint may also be lodged with the relevant regulator through the SEBI SCORES portal.

For Escalations, Contact the Right Team

Complaints are heard and resolved at the next higher level. If you're not satisfied with the response, escalate to the next team in order.